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Columbia Customer Care

Working hard for you – all day, every day.

The Columbia Customer Care Team (CCC) provides a strong network of sales and service support that’s unsurpassed in the industry. We’re ready to support you with every aspect of your palletizing system. We’ll arrange and supervise the install and start-up of your new palletizer, train your personnel, assist with your maintenance program, modify existing Columbia palletizers, and provide ongoing support of palletizer parts and service. It’s our goal to keep your plant running at peak performance.

With the addition of the Brudi load transfer line, Columbia’s Customer Care Team now provides parts and service for existing Brudi load transfer stations. When you contact us for parts or service, please be sure to tell us that your load transfer station is a Brudi, in order to help us identify the appropriate parts for your system.

We're right there when you need us. Our toll-free emergency parts and service hotline is available 24 hours a day, 7 days a week. Just call 800-628-4065. Or if you prefer to submit your parts or service order online, just click on one of the links below.

Request the new Modifications and Accessories Catalog>>

We manufacture the world’s best high-level, floor-level and robotic palletizers and accessories. We feature flexible, upgradeable designs that work to rates of over 150 cases per minute. All of our palletizers are built in the USA and backed by our 24-hour customer support and parts service.